Do you have an archive where I can find prices for wines you've sold in the past?
Yes, through our Auction Archive.
How do I see my "Watched Lots"/"My Bids"?
When you are logged in, navigate to the auction, and select "My Watched Lots" under "View Only" in the search area. You can also select "My Bids" in the search area to view only the lots you have bid on.
How do I submit proof of tax exemption?
If you hold a resale certificate within the United States, we require a New York ST-120 form to be filled out and submitted with a copy of your license to email@example.com.
How much does it cost to transport my wine to Acker's Hong Kong Warehouse?
We offer temperature controlled container services departing New York 4-6 times each year. The all-in delivered cost to our warehouse is only $5 per liter, fully insured.
How do I request photos of bottles?
What's the current high bid on a lot?
In a web auction, once you have logged in and are approved to bid, you can view the current bid amount on any lot. If "Minimum Bid" is shown, that indicates no bids have been placed on the lot yet. "Current Bid" will display if a bid has already been placed, and you can bid the next bidding increment by clicking "Place A Bid".
How do I raise a bid?
Log into the desired auction and raise your bid using the "PLACE A BID" button.
How can I view and or bid in an auction?
Once logged in, every auction that is open for bidding can be accessed via our Auctions page. If a live auction is in progress, you may watch, listen, and bid live from the website or mobile apps. For questions, email firstname.lastname@example.org.
What are the bidding increments?
What do the abbreviations mean next to the bottles in some auction lots?
These abbreviations represent bottle conditions. A list of conditions can be found here.
How do I bid over the telephone at an auction?
Please fill out an <a href="http://webdocs.ackerwines.com/202A_absenteeBids.pdf">Absentee Bid Form</a> (THIS IS AUCTION SPECIFIC). Notate the phone number where it is best to reach you, all of the lot numbers for which you like to bid by phone, along with an emergency maximum bid should we be unable to reach you. Please then submit that form to <a href="mailto:email@example.com">firstname.lastname@example.org</a> or fax to 877-225-3724.
I bid the same amount as the winning bid, but I didn't win the lot? Why?
Live auction bids are executed at the auctioneer's discretion. Tie bids are given to the bidder who submitted their bid first.
How do I absentee bid?
There are many convenient ways to bid in an auction. You may bid in real time using Ackerlive for any live or web auction - just log in to the auction, place your maximum bids and your bids will be executed for you! For live auctions, where you prefer not to bid digitally, absentee bids may be placed in advance via email to <a href="mailto:email@example.com">firstname.lastname@example.org</a>, or by phone after filling out the <a href="http://webdocs.ackerwines.com/202A_absenteeBids.pdf">Absentee Bid/Phone Bid form</a>. THIS IS AUCTION SPECIFIC.
What is your buyer's premium?
Buyer's premiums are an industry standard, ours is 24%.
How do I see my past bid history and invoices?
You can see all of your past bids for auctions in My Account > My Auctions > Bid History. Use the date filtering tools or the search bar to locate a specific lot, or any specific invoice you need. You can view the details pertaining to each lot on which you bid, whether you won or lost the lot - AND if we have the same wine anywhere in our store or in a current auction, you can quick access links to buy or bid on them again.
How do I receive an auction catalog?
Contact us at email@example.com and we'll get you on our catalog mailing list.
Do I need tickets to an auction?
Advance reservations are required, and must be confirmed in advance with our Auction Department at firstname.lastname@example.org.
Do you automatically charge and ship me after I win at auction?
No, please contact email@example.com to make arrangements.
How do I speak to someone during a LIVE or ONLINE auction?
You may utilize our LiveChat (LINK TO LIVECHAT) function on the ackerwines website for all auction types, or email us at firstname.lastname@example.org. For assitance during US Live Auctions please call +1-917-553-5710, or +852+2525+0538 for Live Hong Kong Auctions.
When is my invoice due, and how do I pay for my invoice?
Auction Payments are due within 30 days from the close of the sale. Interest is accrued on any payments received after 30 days. You may pay up to USD$15,000 (or equivalent) per auction by credit card, or any amount by check or wire. Please refer to the specific Auction Conditions of Sale or email email@example.com for more information.
I have an auction invoice to pay and I want to send a check or wire transfer. What is your address and or wiring instructions?
Check Address and Wire Transfer Details:
Beneficiary: Acker Auction Inc.
Beneficiary Address: 160 West 72nd Street
New York, NY 10023, USA
Account Number: 613 758 676
ABA Number: 021 001 088
Bank: HSBC Bank USA, N.A.
Bank Address: HSBC Bank USA NA 101 Park Avenue
New York, NY 10178. USA
Can I authorize my livea auction invoices to be automatically charged and shipped?
Please email firstname.lastname@example.org and one of our representatives will assist you with this personally.
A bottle in my shipment is broken or missing? What do I do?
Contact our <a href="mailto:email@example.com">Auction Department</a> and we'll get to the bottom of it.
How do I bid in an auction?
Select Log-In in the upper right hand corner of the website. Once you have an account and you've entered all of your payment information, navigate to the <a href="/auction">Auction menu</a>, and enter the auction of your choice.