FAQ's

Retail Store and Auction

How do I ship my wine from you or to you?

We will always make every effort to accommodate your requests. In the web store you may select from the shipping options available at checkout, or click here to contact the store directly. For auction requests please click here.

Shipping

May I ship to a PO Box?

No, as all deliveries of alcohol must be signed for by an adult.

Do I have to ship or can I pick up my wine?

Arrangements can be made to pick up at our retail store in Manhattan, or any of our warehouse locations. For retail order pickups, contact us here; for auction pickups, here.

Do you ship to my location?

Acker does not ship outside of the states of NY and CA. We are able to assist you in having your wines shipped to you, even internationally. Contact us with your specific questions by clicking here.

How do you protect my wine when you ship it?

We have decades of experience and only use the most reputable shippers and common carriers to ensure your wine is handled with care. Should transit methods require additional insulation, styrofoam shippers are available at the following rates.

It is really hot/cold where I live right now. Do you store paid purchases free of charge?

Of course! If the weather is inclement we will hold your wine for you gratis until a suitable time to ship.

Can you rush my shipment?

We will always make every effort to accommodate your requests. In the web store you may select from the shipping options available at checkout, or click here to contact the store directly. For auction requests please click here.

If I buy a lot located in Asia and I am in the US, do you charge me to transport the wine back to the States?

Currently we offer free transfers multiple times each year. Contact shipping@ackerwines.com for more specific information as it relates to you.

Wine Club

How do I give a wine club membership as a gift?

Yes! You may add a gift-membership directly into your shopping cart. Go to the Wine Club page, choose your tier and select “Give It As a Gift”! Fill in all of the recipient details, including a gift note, and they will receive an email notifying them of your gift. The hardest part is waiting for the thanks to pour in!

General

What are your privacy policies and terms of sale?

How to I subscribe or unsubscribe from your mailing lists?

To manage your email subscriptions, go to My Account, Account Settings and then scroll down to Email Preferences. You can pick and choose whichever communications you’d like to receive.

Which credit cards and alternate payents forms do you accept?

On top of checks and wires, we also accept; MasterCard, Visa, American Express, Unionpay Alipay, WechatPay, and Paypal.

What does “future” arrival mean?

Pre-arrival or future-arrival just means that you may purchase a wine before it has been released or received in the US. Since very in-demand wines sell out quickly, pre-arrival or future offers allow you the chance to purchase coveted inventory before release.

How do I reset a forgotten password?

Please click Log-In, then click forgot password in the pop up. You can also update your password from My Account.

How do I log in to purchase or bid?

Please click Log-In in the upper right hand corner of the website. Navigate to the sale in which you’d like to bid, and bid away!

How do I update my credit card information?

Log in using your credentials, then click My Account > Payment Methods. You may enter and modify credit card information there.

How do I update my address information?

Log in to your account and visit My Account > Address Book. You can enter and update current billing, shipping, or any other address you use with any frequency for yourself or for your personal contacts. Store it all here for easy access, allowing you to manage shipping to multiple locations

Are the wines you have in your web store the same as what you have in your retail store?

Due to the nature of the fine and rare wine market, some items are sold almost as soon as they make it on to our website. While our online web store keeps track of all available inventory in the US, Hong Kong and other locations overseas, our Fine & Rare Stock List may contain wines that are not immediately searchable online. Download the most up to date Fine & Rare stock list here, or email finewine@ackerwines.com to speak to our Fine & Rare Sales Team.

Can I buy gift certificates online?

You sure can! Acker gift cards can be emailed digitally or physically mailed to any recipeint you choose. Once gifted, Gift Card balances can be stored and updated in My Account > Wallet . You can use your gift card for any retail purchases at checkout.

Retail Store

What are your store hours?

Our shop in Manhattan is open Monday through Saturday from 10am – 9pm ET, and on Sunday from 12pm to 7pm ET. We are open every day except for Christmas Day and New Year’s Day. Our web shop is open 24 hours a day, and can be accessed from anywhere in the world!

Where is your retail shore located?

Our store is located in New York City’s Upper West Side at 160 West 72nd Street between Amsterdam & Columbus Avenues. We are just a stone’s throw from the 72nd Street subway station, accessible by 1-2-3 Metro lines.

Do you charge sales tax?

We are obligated to collect sales tax on all orders unless the order is shipping directly into the states of FL, DE, DC, OR and AK.

Do you gift wrap?

Yes! We offer lovely gift wrapping to create the perfect presentation for bottles, and even cases. We will also supply a written note with your exact inscription to leave a lasting impression on your recipient. You can select gift wrapping options in your shopping cart at checkout, or ask at the counter when you check out in person. For large gift orders or corporate gifting, please email corporateservices@ackerwines.com

Do you host tastings in your store?

Every day! Acker’s “Open Bottle Policy” means that delicious wines and spirts are open every day in our store – from great value bottles to rare vintage wines – and everything in between. Tastings are led by our expert staff and sommeliers, and we are very often joined by the famed winemakers and proprietors of the world’s greatest wineries. Our Tasting Schedule is: Monday – Friday: 5:30pm – 7:30pm; Saturday: 3pm – 5pm; Sunday: 1pm – 3pm. Our tastings are all searchable in our Calendar by selecting In-Store Tastings.

Do you have all the wine on your website in your store?

Acker’s access to fine and rare selections is unparalleled, and many of the rare selections on our website are indeed available in our store’s fine and rare wine room. As our stock is vast and our retail store space is limited, many of our rarest wines are kept safely in our warehouses, and can be transferred within a day to the store, or to any location of your choosing. We can even deliver directly to a restaurant prior to your reservation! (Expedited delivery is available for an additional fee.) For a full listing of up-to-date fine and rare retail inventory, download our updated stock list or email us with requests at finewine@ackerwines.com.

Do you offer case discounts?

Yes! A 10% case discount will automatically apply to your order on any discountable items in your cart when you purchase 12 or more bottles. Exclusions apply to fine and rare inventory, liquor, and sparkling wines. The case discount does not apply to auction purchases.

Can I ship internationally?

Absolutely. View our shipping policy here.

From where do you source your fine and rare selections that you have in the store?

The wines that we offer are from the most reputable wholesalers, distributors, and private cellars throughout the world. Many of these sources have been working with Acker for decades!

How do I cancel my retail order?

You can cancel your order by contacting us at webstore@ackerwines.com or by calling our store at 212-787-1700.

I am a wine producer and would love to sell with Acker. How do I do it?

Please send any inquiries including your product and contact information to store@ackerwines.com.

Do you offer free delivery?

We offer free delivery on orders over $99 in Manhattan and orders over $150 in Brooklyn, Queens, and the Bronx.

Do you have a way for me to keep track of the wines I’ve bought online and in your store?

Yes! All wines that you’ve purchased online will automatically be listed in your My Account > My Portfolio > My Wines. You can search by keyword or use any of the date filters to refine and locate the wine you’re looking for. Whenever you purchase a wine in person at our retail store, ask the associate checking you out if they could link up your purchases to your account.

What is your policy on retail returns and exchanges?

Unopened spirits may be returned for a full refund. Defective wines, spirits, and sakés may be exchanged for items of equal or greater value. Wines or spirits returned with no defect are handled on a case by case basis. Call our store 212-787-1700 or email us at store@ackerwines.com for more information.

Auction - Bidding

I have an auction invoice to pay and I want to send a check or wire transfer. What is your address and or wiring instructions?

Check Address and Wire Transfer Details: Beneficiary: Acker Auction Inc. Beneficiary Address: 160 West 72nd Street New York, NY 10023, USA Account Number: 613 758 676 ABA Number: 021 001 088 Bank: HSBC Bank USA, N.A. Bank Address: HSBC Bank USA NA 101 Park Avenue New York, NY 10178. USA SWIFT/BIC: MRMDUS33

Can I authorize my live auction invoices to be automatically charged and shipped?

Please email auction@ackerwines.com and one of our representatives will assist you with this personally.

A bottle in my shipment is broken or missing? What do I do?

Contact our Auction Department and we’ll get to the bottom of it.

How do I bid in an auction?

Select Log-In in the upper right hand corner of the website. Once you have an account and you’ve entered all of your payment information, navigate to the Auction menu, and enter the auction of your choice.

How do I see my “Watched Lots”/”My Bids”?

When you are logged in, navigate to the auction, and select “My Watched Lots” under “View Only” in the search area. You can also select “My Bids” in the search area to view only the lots you have bid on.

How do I submit proof of tax exemption?

If you hold a resale certificate within the United States, we require a New York ST-120 form to be filled out and submitted with a copy of your license to auction@ackerwines.com.

How much does it cost to transport my wine to Acker’s Hong Kong Warehouse?

We offer temperature controlled container services departing New York 4-6 times each year. The all-in delivered cost to our warehouse is only $5 per liter, fully insured.

How do I request photos of bottles?

Please email auction@ackerwines.com

What’s the current high bid on a lot?

In a web auction, once you have logged in and are approved to bid, you can view the current bid amount on any lot. If “Minimum Bid” is shown, that indicates no bids have been placed on the lot yet. “Current Bid” will display if a bid has already been placed, and you can bid the next bidding increment by clicking “Place A Bid”.

How do I raise a bid?

Log into the desired auction and raise your bid using the “PLACE A BID” button.

How do I delete a bid?

To delete a bid, contact our Bidder Department auction@ackerwines.com for assistance.

How can I view and or bid in an auction?

Once logged in, every auction that is open for bidding can be accessed via our Auctions page. If a live auction is in progress, you may watch, listen, and bid live from the website or mobile apps. For questions, email auction@ackerwines.com.

What are the bidding increments?

Our Web and Live Auction bidding increments are:

USD$

$0-$100…………………….$5

$100-$200………………….$10

$200-$300………………….$20

$300-$500………………….$20, $50, $80

$500-$1,000………………..$50

$1,000-$2,000……………..$100

$2,000-$3,000……………..$200

$3,000-$5,000……………..$200, $500, $800

$5,000-$10,000…………….$500

$10,000-$20,000…………..$1,000

$20,000-$30,000…………..$2,000

$30,000 and Above……….Auctioneer’s Discretion

HKD$

$0-$8,000……………………$400

$8,000-$16,000……………..$800

$16,000-$40,000……………$2,000

$40,000-$80,000……………$4,000

$80,000-160,000……………$8,000

$160,000-$400,000…………$20,000

$400,000 and up……………Auctioneer’s Discretion

What do the abbreviations mean next to the bottles in some auction lots?

These abbreviations represent bottle conditions. A list of conditions can be found here.

How do I bid over the telephone at an auction?

Please fill out an Absentee Bid Form (THIS IS AUCTION SPECIFIC). Notate the phone number where it is best to reach you, all of the lot numbers for which you like to bid by phone, along with an emergency maximum bid should we be unable to reach you. Please then submit that form to auction@ackerwines.com or fax to 877-225-3724.

I bid the same amount as the winning bid, but I didn’t win the lot? Why?

Live auction bids are executed at the auctioneer’s discretion. Tie bids are given to the bidder who submitted their bid first.

How do I absentee bid?

There are many convenient ways to bid in an auction. You may bid in real time using Ackerlive for any live or web auction – just log in to the auction, place your maximum bids and your bids will be executed for you! For live auctions, where you prefer not to bid digitally, absentee bids may be placed in advance via email to auction@ackerwines.com, or by phone after filling out the Absentee Bid/Phone Bid form. THIS IS AUCTION SPECIFIC.

What is your buyer’s premium?

Buyer’s premiums are an industry standard, ours is 24%.

How do I see my past bid history and invoices?

You can see all of your past bids for auctions in My Account > My Auctions > Bid History. Use the date filtering tools or the search bar to locate a specific lot, or any specific invoice you need. You can view the details pertaining to each lot on which you bid, whether you won or lost the lot – AND if we have the same wine anywhere in our store or in a current auction, you can quick access links to buy or bid on them again.

How do I receive an auction catalog?

Contact us at auction@ackerwines.com and we’ll get you on our catalog mailing list.

Do I need tickets to an auction?

Advance reservations are required, and must be confirmed in advance with our Auction Department at auction@ackerwines.com.

Do you automatically charge and ship me after I win at auction?

No, please contact shipping@ackerwines.com to make arrangements.

How do I speak to someone during a LIVE or ONLINE auction?

You may utilize our LiveChat (LINK TO LIVECHAT) function on the ackerwines website for all auction types, or email us at auction@ackerwines.com. For assitance during US Live Auctions please call +1-917-553-5710, or +852+2525+0538 for Live Hong Kong Auctions.

When is my invoice due, and how do I pay for my invoice?

Auction Payments are due within 30 days from the close of the sale. Interest is accrued on any payments received after 30 days. You may pay up to USD$15,000 (or equivalent) per auction by credit card, or any amount by check or wire. Please refer to the specific Auction Conditions of Sale or email auction@ackerwines.com for more information.

Do you have an archive where I can find prices for wines you’ve sold in the past?

Yes, through our Auction Archive.

Auction - Selling

What are provenance tasters?

Provenance tasters are one of the many methods used to establish the basic overall storage condition of a collection. Please contact a member of our Consignment Department for more information.

Do you charge a seller’s commission?

Never.

Are there fees associated with consigning my wine with Acker? How do you collect them?

At most there is 3% handling fee deducted from proceeds to help cover the costs of warehousing, cataloging, and the like. There is also a 5% buy in fee on any unsold wines to cover restocking. Please contact our Consignment Department.

What happens if the wine I consigned at auction doesn’t sell?

Wines offered in our online auctions will be automatically relisted in the following week’s sale. Wines offered in a live auction that do not sell will be reoffered in a subsequent live or online sale, pursuant to the terms of your Consignment Agreement. You can of course instruct us to return your unsold property at any time, as long as it is not currently listed for sale.

How do I consign / sell wine with you?

We are happy to appraise any collection of wine that has been well stored and cared for. Visit our SELL (https://www.ackerwines.com/sell/) page and easily upload a list of the wine you’d like appraised, answer a few questions about storage and provenance, and we’ll furnish you with a confidential, obligation-free estimation. You may also call our Auction Consignment Department (https://www.ackerwines.com/sell/), or email questions directly to appraisals@ackerwines.com.

Do you buy collections outright?

For information regarding pricing estimations of any kind, please contact our Consignment Department at appraisals@ackerwines.com

How long after my wine sells do I get paid?

As this all depends on the type of auction, please contact our Consignment Department for more information.

What is a reserve?

The reserve is the price stipulated as the lowest acceptable by the seller for an item sold at auction.

What do the estimate ranges mean?

The estimates published next to each lot are a guide to show the estimated market range for the entirety of the lot.

Corporate Business

I have gifts to give for holiday and corporate giving. Can you help me with my list?

Absolutely. It is one of our signature services. Our Corporate Business page details many of the services we provide for corporate dining room supply, bespoke tasting seminars and executive retreats, holiday, year-round gifting and more.

Events

What is a Wine Workshop event?

The Wine Workshop is Acker’s experiential arm. It hosts fabulous, educational and luxury tastings, dinners and excursions. Learn more about the Wine Workshop here, or create a bespoke event of your own!

Do you make travel arrangements for people traveling to wine regions?

The Acker Concierge does offer this service exclusively to members of the Acker Wine Club JK Tier. Email wineclub@ackerwines.com or contact The Acker Wine Club by clicking here.
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